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I. ACCOUNTABILITY OBJECTIVES:
The Network Technician will assist with the operations, troubleshooting
and maintenance of equipment and software of the Eau Claire Area School
District Network Operation Center.
II. POSITION CHARACTERISTICS:
Salary: On schedule
Length of contract: 12 months
III. POSITION RELATIONSHIPS:
Reports to: Network Manager
Coordinates with: Building Staff, District Staff
Recruited by: Executive Director of Technology
IV. POSITION QUALIFICATIONS:
- REQUIRED QUALIFICATIONS:
- Substantial experience in Network Operations.
- DESIRED TRAINING AND EXPERIENCE:
- A working knowledge of the Microsoft Windows NT, Windows 2000
workstation, Windows XP Professional and Windows NT and 2000
server environments.
- A working knowledge of Internet protocols (HTTP, TCP/IP, etc.)
and tools (ping, traceroute, nslookup, etc…).
- At least two years experience supporting end-user networks in a
Microsoft environment.
- A working knowledge of the following: IPSwitch WhatsUP Gold,
Xerox Xcounter, Altiris Deployment Server, Veritas Backup Exec,
Veritas Netbackup Datacenter.
- Familiar with the applications in Microsoft Office.
- GENERAL SKILLS:
- Ability to work independently with minimal supervision.
- Excellent verbal, written, and interpersonal skills.
- Ability to communicate clearly with individual computing users
on all levels - in small groups, one on one, and in writing.
- Methodical attention to detail.
- Demonstrated ability to develop and deliver multiple assignments
on time, and maintain an efficient/timely daily work
schedule.
- The ability to effectively document technical work.
V. POSITION RESPONSIBILITIES:
- Provide early morning coverage of the Network Operation Center (NOC).
·
- Ensure that trouble tickets closed or escalated promptly and
intuitively ·
- Ensure regularly scheduled technical tasks are accomplished on time.
·
- Monitor server backups and backup tape rotation. ·
- Analyze server event log files and investigate and correct or record
errors that are discovered. ·
- Monitor and maintain the Central Office and Elementary School print
servers. ·
- Clearly document features, technical specifications, technical work
and job processes. ·
- Monitor industry trends, technologies, and standards. ·
- Research, recommend, and apply new technologies as they emerge. ·
- Assist school staff with staff and student network account creation
and trouble-shooting. ·
- Act as backup to the Help Desk. ·
- Provide additional support for Network Operations and Information
Technology Department as directed by Network Manager. ·
- Perform other duties as assigned.
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